VMware vCenter 5 Installation Fails / Error code 1603

Blog & Tutorials — By on Tuesday, February 14th, 2012

In preparation for VCP-510 exam since I passed VCP4 couple of days ago, I am in process of upgrading my vsphere 4.1 home lab to vSphere 5.0 and started upgrading vCenter yesterday. Apparently, during the initial installation, as vCenter 5 install is about to complete, it gave me an error:

Installation Completed
The Wizard was interrupted before Vmware vCenter Server could be Completely installed.

Please Refer to the log files vim-vcs-msi.log under the c:usersusernameAppDataLocalTemp2 or its subfolders. Please try again after you have resolved the problems.

And the vim-vcs-msi.log displays a lot of information, including this:

VM_StartTomcatImmediate returned actual error code 1603


You can try deleting the temporary install folder under the Temp directory but what fixed the issue for me was that the username and password which vCenter services were using to start was the LOCAL account rather than the domain account. So, in your windows server, open Administrative Tools > Services and go to:

  • VMware VirtualCenter Server
  • VMware VirtualCenter Management Webservices

Hit the LOG ON tab for each service mentioned above and change the username that its using to a proper domain account. After making the changes, you should be able to start the vCenter 5 services and connect to it using the vSphere client.

The above fix worked for my lab environment which maybe different from yours. Please backup your vcenter database, etc. before making any changes or upgrading. If you have any questions or comments be sure to post them in our Virtualization Support Forums!

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7 Comments

  1. aldin says:

    we got the same error but for different reason. we have regional settings set to Bosnian and got this error. probably with some other “exotic” regional settings you can also get this error. we change regional settings to English and vcenter service works :)

  2. MarkR says:

    Yep, same as Aldin. Regional format set to Irish. Changed to English – Irish and worked fine.

  3. Sirluke99 says:

    During the install it would not accept my domain password, finally got it to go using the local admin account. I did as above after the install and it worked. But during my VCP5 class I learn that the install does NOT like special characters in the password field. I will work after changing from local admin to a domain admin in the services, but to get it to work during the install you must change the domain password to have no special characters or use the local account to install and change it in services after completed.

  4. VmwarePP says:

    hello I need to know specifically where the change is made Regional format … in vcenter or sql?
    Mi error Error 20010.Failed to configure LookupService” error.

  5. Greg says:

    Well it solved it for me too !

    Thanks a lot everyone!

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