ManageEngine Brings VMware vCenter, Desktop Management Features to IT360

Data Center, Server Virtualization — By on Monday, August 27th, 2012

VMworld US 2012
ManageEngine, the real-time IT management company, today announced immediate support for VMware vCenter™ Server in the latest release of IT360, the company’s integrated IT management solution. IT360, which already has monitoring support for VMware vSphere®, can now give deeper visibility into virtual servers managed by VMware vCenter Server.

Additionally, the latest release of IT360 integrates with Desktop Central, ManageEngine’s widely accepted desktop management solution, enabling administrators to centrally view desktop assets along with other IT and non-IT assets, as well as automate ticket management workflows, specifically for desktops within IT360’s unified console. IT360 also gains enhanced end-user monitoring capabilities with support for LDAP server, DNS server, Ping monitoring and mail server.

ManageEngine will demonstrate IT360 and its latest features in booth #2340 at VMworld® 2012, being held at Moscone Center in San Francisco, August 26-30, 2012.

With the enhancements to IT360, IT management teams get a comprehensive solution that offers a single dashboard view of their entire IT infrastructure. Enterprises today have a varied set of heterogeneous IT systems that can be difficult to manage using multiple tools and consoles. IT360 allows enterprises to monitor their end-to-end infrastructure including applications, servers, network devices and databases from one console. It also performs detailed traffic and bandwidth forensics for optimum utilization and allocation of bandwidth. The built-in, ITIL-ready service management module makes it easier to track SLAs and service requests generated by users.

“It has been our goal to strengthen integration capabilities in IT360 with not only our own products but also industry-leading solutions. With the growing adoption of VMware vCenter™ Server in the virtualization world, it was imperative for us to build support for VMware vCenter Server monitoring. IT360 users can leverage this feature to have a centralized, real-time view of VMware vSphere® hosts and virtual machines in the data center,” said Sridhar Iyengar, vice president, product management, at ManageEngine. “Enabling integration between IT360 and Desktop Central allows IT technicians to monitor and manage not only backend infrastructure but also end-user workstations and mobile access devices from a unified console.”

What to Expect from IT360/Desktop Central Integration

  • Single sign-on: No need to maintain different accounts for desktop administration and NOC activities. However, roles with access privileges can always be created for restricted access.
  • Centralized asset inventory: All asset types, be it backend infrastructure such as network devices or desktops, can be managed from a centralized asset inventory.
  • Enhanced efficiency and productivity: All IT management information converging into a single tool. Desktop users can raise service requests, and technicians can fulfill the requests from the same console.
  • 360-degree ITIL implementation: All IT assets can be configured into a common configuration management database, so assets can be managed from one console.

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