apologies from here as well, i still sometimes end up overreacting to stuff online even after all these years.
my experience with thecus has included hardware
(a failed sata connector in one of my drive bays) and software issues
(a minor firmware update wiping out my RAID config which needed 2 weeks to get someone from high up in the thecus support chain to remotely fix as my backup was no good) as well as finding out that the eSata port on the back doesn't work with port multiplier eSata enclosures so is pretty much redundant.
this was after waiting many months for a firmware update that was supposed to fix the issue of my eSata enclosure not being visible to the N7700, when i initially logged it with the support department because they didn't at that time support 2tb drives
(which afaik was only added in Feb of this year) even though the larger 3tb drives had already been out for months and were for the most part fully supported by both Synology & QNAP.
i'm actually just about to virtualise my storage entirely
(and get rid of the N7700) within ESXi thanks to me buying a HP ML110 G6 and eight 2tb HDD's and most likely openfiler or something along those lines, but i'm still deciding the best way to present all of that storage to whatever SAN/NAS appliance or VM I end up using.
i've scavenged an old 8-port HW RAID controller, but there's no BBU and it doesn't want to do RAID5 at all without it and i'm not sure if a new BBU something i could pick up cheaply online for it or if i should just pay up for a new card altogether, but on a budget it's hard to justify paying more for a RAID controller for my lab server than i did for the server itself.
i've been planning this thing for months in my spare time
(which isn't much with work being as busy as it is currently and a new baby just arrived), and with the 2tb DS limit in v4 of ESXi i had been half thinking about letting openfiler handle the RAID in software as even though SW RAID would normally be a pretty poor choice, openfiler actually allows you to do it pretty well by tweaking a few settings here and there to mitigate the traditional risks of SW RAID.
then ESXi v5 came out
(I've had the beta for about 3 months, but although we got it running fine on a lab server at work, it kept pink screening my host at home during the install for some reason) and i'm thinking again now that a decent 8-port HW RAID card really would be a good long term investment, so i'm back to square one again.