Tegile Systems, the leading provider of flash-driven storage arrays for databases, virtualized server and virtual desktop environments, today announced its IntelliCare™ Flash 5 Guarantee, a multi-point program that gives customers additional confidence in their Tegile storage purchase for the effective service life of their array.
Focused on the top five principles of most enterprise technology purchases, the Flash 5 Guarantee puts in writing minimum levels customers can expect from Tegile arrays in areas of performance, cost, data reduction, endurance and availability. If during the 5-year guarantee window, any purchased or leased Tegile array fails to meet one or more of these promised criteria, Tegile will remedy the situation by deploying Pro-Serve Engineers to directly engage with customers in order to correct the outlying issue, including providing additional or replacement gear at no cost, if deemed necessary.
Guaranteed minimum levels of each and every Tegile array include:
- Performance levels from a latency standpoint that are 5 times faster than legacy storage
- Pricing no higher than $5/RAW GB
- Data reduction rates of 5:1 leveraging Tegile’s deduplication and compression technologies
- 5 years of heavy-write SSD endurance and free controller upgrades after five years’ of service life
- “5 Nines” availability (99.999 percent, equal to 4 minutes/year) with active-active controllers
“The Tegile IntelliCare Flash 5 Guarantee is a differentiator in the marketplace, intended to help customers feel confident that we will ensure they achieve the optimal levels of performance, cost, data reduction, endurance and availability that we promise them,” said Rob Commins, vice president of marketing at Tegile. “While there are others in the industry that may make similar promises, not all of them offer as comprehensive a guarantee, for as long as we offer it, or as a written agreement. It is also important to remember that these are minimum promises for our entire portfolio of Intelligent Flash Arrays. Truth be told, our customers should expect to receive better than promised results on nearly every point with their Tegile purchase, with much better results depending on the application they deploy their Tegile array to support.”
The Tegile IntelliCare Flash 5 Guarantee is provided on all of the company’s hybrid and all-flash arrays, which are sold exclusively through the company’s reseller channel to provide customers with best-in-class products and services to meet their IT infrastructure needs. Customers have the option to purchase units outright, lease them or go with a capacity-utilization model through Tegile’s Agility Pricing Program.